Trainings
IT User Support and Assistance Team Leader
The Online Training for IT User Service and Support Team Leaders provides participants with training and/or updating on the best service and support practices for IT users. It presents knowledge, methods and tools that can be immediately applied in the handling of requests for requests, incidents, doubts, complaints and problems related to the IT users' environment (hardware, software and services).
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IT User Support and Assistance
The training of Customer Support Professionals has the main objective of broadening the vision of the participants, it provides new knowledge and techniques for immediate use in their daily lives, stimulates the development of their service skills and proposes a proactive attitude towards customers, instead reactive.
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Communication and Relationship Skills for Support Professionals
The Communication and Relationship Skills training for IT Professionals provides participants with training and/or updating in the best practices for communication and relationships with IT users. It presents knowledge, techniques and tools that can be immediately applied in situations of responding to requests, incidents, questions, complaints and problems related to the IT user environment (hardware, software and services).
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Systems Deployment Consultant
The focus of the training is the day-to-day life of the systems implementation consultant, starting from the moment he is scheduled for a deployment project, going through the initial visits to the client, executing his activities in the implementation, until the end participation in the project.
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System Deployment Leaders
The Training for SYSTEM DEPLOYMENT TEAM LEADERS provides participants with training and/or updating in the best practices of Leadership of Business Management Systems Implementation Teams (ERP, CRM, WMS, HCM, EAM, etc). In training we cover leadership styles; relationship with superiors, peers, subordinates, suppliers and business partners; people management, customer management; implementation best practices; The content is enriched with real cases, market research, check lists, worksheets, exercises and exchange of experiences.
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Customer Success Analyst for Software Companies
This training was developed to prepare Customer Success Analysts for the real-world operation of software companies, working directly in managing customer relationships for B2B solutions such as ERP, CRM, HCM, EAM, WMS, TMS, BI, and enterprise management systems. Unlike general Customer Success training, this course does not aim to discuss corporate strategies, organizational design, or team management, but rather to empower professionals to execute, with excellence, the operational activities of Customer Success in the specific context of software.
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Software Sales Channel Management
The training and management of indirect sales channels aims to enable entrepreneurs, entrepreneurs and commercial managers to attract, develop and maintain indirect sales channels, capable of generating more and better business. It brings together the best in terms of best national and international practices for managing indirect sales channels. The investment in this training will contribute a lot to your professional development and your company's business.
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Planejamento Estratégico Comercial de Empresas de Software e Serviços de TI
Designed specifically for business management software producers and resellers. It is based on more than 25 years of experience in commercializing business management software and on the best methodologies and practices used, national and multinational softwarehouses. You will receive the Strategic Commercial Planning Model for Software Companies.
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Demonstração de Softwares
ONLINE TRAINING FOR SOFTWARE DEMONSTRATORS is an UNPRECEDENTED training in BRAZIL, it was created specifically for software producers and resellers. It is based on more than 20 years of experience in business management software demonstrations. In this training you will learn how to plan and execute a successful software demo, avoiding the most common mistakes and increasing your chances of success in your sales.
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Software Sales Executive
This training is specifically designed for companies that produce and resell software, and is based on over 20 years of practical experience in software sales to the corporate market and in complex sales methodologies such as Solution Selling and SPIN Selling.
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IT Marketing
“Our products are complex, I can't explain them over the phone.” "It is difficult to schedule visits, the operators and secretaries only make things difficult." “We did an event and it was half a dozen people, who didn't buy anything.” The phrases above are a sample of the challenges of prospecting. They are said by IT salespeople and express the normal difficulties of those who work hard, but without method. With us they discover that there is a prospecting methodology for IT products, services and projects, which can improve the scheduling of business meetings with potential customers.
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How to Hire Software and IT Service Vendors
The Training How to Hire Software and IT Services Vendors started in 2009 as a face-to-face workshop and in 2020 it was restructured to the Online modality. It is based on more than 20 years of practical experience in Recruitment, Selection, Hiring and Training of Software Vendors and Information Technology Services. The training provides tips and tools that can help recruiters and managers to conduct sales selection processes according to the specifics of the IT segment.
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Software Development Team Leader
The SOFTWARE DEVELOPMENT TEAM LEADER training is specifically designed for leaders of software development teams (Tech Leads, Technical Leads, Engineering Managers, and Senior Engineers transitioning to leadership) responsible for leading technical teams in highly complex environments. The training addresses leadership not as a set of generic practices, but as a determining factor in organizational performance, with a direct impact on: team productivity; technical quality of deliverables; talent engagement and retention; decision-making in complex environments; alignment with product and business; and the sustainability of engineering operations.
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Fundamentals of Software Testing
Introduce the fundamental concepts related to software testing and give a general and broad view of methods, techniques, tools and good practices to assist in the verification and validation of software, providing subsidies for the planning and execution of the software testing process.
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Process Mapping
Process Mapping Training for Software Companies is aimed at process analysts, business analysts, systems analysts, requirements analysts, product managers, solution architects, systems deployment consultants or any other functions that perform the activities survey, analysis and process redesign.
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Software Pricing
THE ONLINE SOFTWARE PRICE FORMATION TRAINING IS THE ONLY ONE OF THIS KIND IN BRAZIL. It was designed specifically for business management software producers. It is based on more than 25 years of experience in developing strategies, policies and pricing for software and IT services. TARGET PUBLIC: Owners, Partners, Presidents, CEOs, Directors, Commercial Managers and Controllership of Software Companies, who are responsible for pricing decisions for software and IT services.
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Prospecting training for a software company.
The B2B Software Company Prospecting Training is specifically designed for SDRs (Sales Development Representatives), BDRs (Business Development Representatives), and Pre-Sales Professionals responsible for generating leads in enterprise management software companies (ERP, CRM, HCM, WMS, TMS, and similar) that require implementation. It focuses on qualified prospecting for complex sales scenarios with multiple decision-makers and high perceived risk for the client.
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