Trainings

LEADERS of Customer Service and Support Teams for IT Users

The Online Training for IT User Service and Support Team Leaders provides participants with training and/or updating on the best service and support practices for IT users. It presents knowledge, methods and tools that can be immediately applied in the handling of requests for requests, incidents, doubts, complaints and problems related to the IT users' environment (hardware, software and services).

Profissionais de Atendimento e Suporte a Usuários de TI

The training of Customer Support Professionals has the main objective of broadening the vision of the participants, it provides new knowledge and techniques for immediate use in their daily lives, stimulates the development of their service skills and proposes a proactive attitude towards customers, instead reactive.

Communication and Relationship Skills for Support Professionals

The Communication and Relationship Skills training for IT Professionals provides participants with training and/or updating in the best practices for communication and relationships with IT users. It presents knowledge, techniques and tools that can be immediately applied in situations of responding to requests, incidents, questions, complaints and problems related to the IT user environment (hardware, software and services).

Systems Deployment Consultant

The focus of the training is the day-to-day life of the systems implementation consultant, starting from the moment he is scheduled for a deployment project, going through the initial visits to the client, executing his activities in the implementation, until the end participation in the project.

Training for System Deployment Team Leaders

The Training for SYSTEM DEPLOYMENT TEAM LEADERS provides participants with training and/or updating in the best practices of Leadership of Business Management Systems Implementation Teams (ERP, CRM, WMS, HCM, EAM, etc). In training we cover leadership styles; relationship with superiors, peers, subordinates, suppliers and business partners; people management, customer management; implementation best practices; The content is enriched with real cases, market research, check lists, worksheets, exercises and exchange of experiences.

Customer Success for Software Companies

CUSTOMER SUCCESS FOR SOFTWARE COMPANIES is a training specifically aimed at professionals from software companies (producers, resellers, franchises and implementing consultants) who have the challenge of structuring, implementing and developing a Customer Success area to establish a long-term relationship with portfolios of business management software customers (ERP, CRM, HCM, EAM, WMS, TMS, BI, etc) . In addition to addressing issues related to the organization of the Customer Success area, the training deals with monitoring the Software Customer Service Cycle: Systems Development; Qualities and Tests; Software Marketing & Sales; Systems Implementation (Onboarding); User Support;

Recrutamento, Seleção e Gestão de Canais Indiretos de Venda de Software

The training and management of indirect sales channels aims to enable entrepreneurs, entrepreneurs and commercial managers to attract, develop and maintain indirect sales channels, capable of generating more and better business. It brings together the best in terms of best national and international practices for managing indirect sales channels. The investment in this training will contribute a lot to your professional development and your company's business.

Planejamento Estratégico Comercial de Empresas de Software e Serviços de TI

Designed specifically for business management software producers and resellers. It is based on more than 25 years of experience in commercializing business management software and on the best methodologies and practices used, national and multinational softwarehouses. You will receive the Strategic Commercial Planning Model for Software Companies.

Demonstração de Softwares

ONLINE TRAINING FOR SOFTWARE DEMONSTRATORS is an UNPRECEDENTED training in BRAZIL, it was created specifically for software producers and resellers. It is based on more than 20 years of experience in business management software demonstrations. In this training you will learn how to plan and execute a successful software demo, avoiding the most common mistakes and increasing your chances of success in your sales.

Consultative Software Sales

"Sometimes I get the impression that I'm talking to the wrong person." "I answered all requests from the prospect, now I feel that he is messing with me." "Our customers say our price is too high." “Customers say that our products and services are very similar to those of the competition. I have no alternative but to give discounts. ” Have you heard or seen yourself thinking about these phrases before? The IT Sales Course student will have the opportunity to learn new techniques and develop skills in driving the sales process, practicing in the classroom through exercises, using support tools and simulating sales situations.

IT Marketing

“Our products are complex, I can't explain them over the phone.” "It is difficult to schedule visits, the operators and secretaries only make things difficult." “We did an event and it was half a dozen people, who didn't buy anything.” The phrases above are a sample of the challenges of prospecting. They are said by IT salespeople and express the normal difficulties of those who work hard, but without method. With us they discover that there is a prospecting methodology for IT products, services and projects, which can improve the scheduling of business meetings with potential customers.

How to Hire Software and IT Service Vendors

The Training How to Hire Software and IT Services Vendors started in 2009 as a face-to-face workshop and in 2020 it was restructured to the Online modality. It is based on more than 20 years of practical experience in Recruitment, Selection, Hiring and Training of Software Vendors and Information Technology Services. The training provides tips and tools that can help recruiters and managers to conduct sales selection processes according to the specifics of the IT segment.

Software Development Team Leaders

People who want to lead people (teams) in development. Provide participants with the knowledge needed to lead and lead a development team.

Fundamentals of Software Testing

Introduce the fundamental concepts related to software testing and give a general and broad view of methods, techniques, tools and good practices to assist in the verification and validation of software, providing subsidies for the planning and execution of the software testing process.

Process Mapping

Process Mapping Training for Software Companies is aimed at process analysts, business analysts, systems analysts, requirements analysts, product managers, solution architects, systems deployment consultants or any other functions that perform the activities survey, analysis and process redesign.

Software Pricing

THE ONLINE SOFTWARE PRICE FORMATION TRAINING IS THE ONLY ONE OF THIS KIND IN BRAZIL. It was designed specifically for business management software producers. It is based on more than 25 years of experience in developing strategies, policies and pricing for software and IT services. TARGET PUBLIC: Owners, Partners, Presidents, CEOs, Directors, Commercial Managers and Controllership of Software Companies, who are responsible for pricing decisions for software and IT services.